Additional resources are available for information and repayment assistance.
U.S. Department of Education
U.S. Department of Education - FSA Ombudsman Group
830 First Street, N.E., Mail Stop 5144
Washington, DC 20202-5144
If you live in one of the states listed below, you can reach out to the corresponding agency for assistance.
Note: Each agency is only able to assist borrowers who live in that state.
District of Columbia (D.C.)
Student Loan Ombudsman at the
District of Columbia Department of Insurance,
Securities and Banking (state agency)
Student Loan Advocate at the
Office of the Qualified Education Loan Ombudsman in the
State Council of Higher Education for Virginia (state agency)
Washington Student Loan Advocate at the
Washington Student Achievement Council (state agency)