Additional Resources
Additional resources are available for information and repayment assistance.
U.S. Department of Education
FSA Ombudsman Group
U.S. Department of Education
Mail:
P.O. Box 1854
Monticello, KY 42633
Phone: 877.557.2575
Website: StudentAid.gov/feedback-ombudsman/disputes/prepare
State Resources
If you live in one of the states listed below, you can reach out to the corresponding agency for assistance.
Note: Each agency is only able to assist borrowers who live in that state.
District of Columbia (D.C.)
Student Loan Ombudsman at the
District of Columbia Department of Insurance,
Securities and Banking (state agency)
Mail:
1050 First Street, NE
Suite 801
Washington, DC 20002
Phone: 202.727.8000
Website: DISB.DC.gov/page/meet-student-loan-ombudsman
Massachusetts
Student Loan Assistance Unit at the
Massachusetts Attorney General’s Office (state agency)
Phone: 888.830.6277
Website: Mass.gov/student-loan-assistance
Virginia
Student Loan Advocate at the
Office of the Qualified Education Loan Ombudsman in the
State Council of Higher Education for Virginia (state agency)
Mail:
101 N. 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219
Phone: 804.225.2600
Website: SCHEV.edu/index/students-and-parents/student-loans
Washington
Washington Student Loan Advocate at the
Washington Student Achievement Council (state agency)
Phone: 833.881.0397
Website: WSAC.WA.gov/loan-advocacy