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FAQs

Find answers to common questions in our FAQs.

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Holiday Hours

  • Christmas
    • Closing at 3 p.m. (Central) on Tuesday, 12/24
    • Closed all day on Christmas
    • Re-opening on Thursday at 7 a.m. (Central), which is our normal time
  • New Year's
    • Closing at 3 p.m. (Central) on Tuesday, 12/31
    • Closed all day on New Year’s Day
    • Re-opening on Thursday at 7 a.m. (Central), which is our normal time

Call Us

U.S.: 888.486.4722
Our call center is open 8 a.m. to 10 p.m. (Eastern) Monday – Friday.
International: 303.696.3625
U.S. Military Contact
All calls with Nelnet may be monitored or recorded.

General Correspondence and Qualified Written Requests

Nelnet
P.O. Box 82561
Lincoln, NE 68501-2561
Fax: 877.402.5816

California Residents:
P.O. Box 82578
Lincoln, NE 68501-2578
WrittenRequest@nelnet.net

Where to Send Your Payment

Borrower payment addresses vary depending on the Nelnet system on which a borrower's loan is stored. Account numbers on borrower statements are preceded by "E," "D," or "J" to indicate the appropriate payment address.

Send payments for accounts beginning with "E" to:
U.S. Department of Education
P.O. Box 2837
Portland, OR 97208-2837

Send payments for accounts beginning with "D" to:
Nelnet
P.O. Box 2970
Omaha, NE 68103-2970

Send payments for accounts beginning with "J" to:
Nelnet
P.O. Box 2877
Omaha, NE 68103-2877

Where to Send Your Documents

You may upload documents to your Nelnet.com account anytime.

(Please do not mail your payment to these addresses.)

Documents related to deferment, forbearance, repayment plans, or enrollment status changes
Nelnet
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565

Documents related to loan discharge or forgiveness claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505

Documents related to bankruptcy claims
Nelnet
Attn: Claims
P.O. Box: 82505
Lincoln, NE 68501-2505

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888.486.4722