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Resources for Servicemembers

Nelnet is grateful to those who serve or have served, and we recognize the sacrifices you have made for our country.

As a member of the U.S. military, you’re entitled to special benefits from the Department of Education and the Department of Defense. You can find a comprehensive list of these benefits provided by the Department of Education by downloading this pdf or you can call us at 855.324.4027. Learn about additional programs below!

Benefits Available to U.S. Servicemembers

Members of the armed forces have several options available, depending upon your individual situation.

Servicemembers Civil Relief Act (SCRA)

The SCRA limits the interest on all federal student loans that were acquired prior to military service to no more than 6%.

If you are currently serving on active duty service, log in to your Nelnet.com account to find out if you are eligible for benefits through the SCRA on the federal student loans you took out prior to your active duty, or send a copy of your military orders, along with a signed and dated letter requesting the 6% interest rate to Nelnet.

How to Apply

0% Interest While Serving in a Hostile Area

This benefit is for specific loan types only.

  • This benefit is available for Federal Direct Loans, disbursed on or after October 1, 2008, only.
  • For Federal Direct Consolidation Loans, the underlying loans cannot have been disbursed prior to October 1, 2008.
  • If you're serving on active duty in an area of hostilities in which service qualifies for special pay under 37 USC 310, you're eligible for 0% interest on your loans for up to 60 months.

To request this interest rate, just submit a copy of your military orders and a signed and dated letter requesting the “no interest accrual benefit for hostile duty” to Nelnet.

How to Apply

Repayment Options

Nelnet offers a number of options for loan repayment, including several ways to lower payments as well as income-driven repayment plans.

HEROES Act Waiver for Income-Driven Repayment Plan Recertification for Servicemembers

The HEROES Act Waiver allows you or someone on your behalf, such as your school, spouse, or other family member, to request an extension of the reduced payment amount on your income-driven repayment plan. The waiver is available for Servicemembers experiencing these conditions:

  1. Serving on active duty during a war, other military operation, or national emergency
    • Serving on Active Duty means a reserve member of the Armed Forces is ordered to active duty in connection with a war or other military operation or national emergency, regardless of the location at which that active duty service is performed. Active duty also includes any other member of an Armed Force on active duty in connection with any war, operation, or emergency or subsequent actions of conditions who has been assigned to a duty station at a location other than the location at which the individual is normally assigned, including full-time duty in the active military service of the United States. It excludes active duty for training or attendance at a service school (e.g., the U.S. Military Academy or the U.S. Naval Academy).
    • Military Operation means a contingency operation as defined in 10 U.S.C. Section 101(a)(13), that is designated by the Secretary of Defense as an operation in which members of the armed forces are or may become involved in military actions, operations, or hostilities against an enemy of the United States or against an enemy of the United States or against an opposing military force, or results in the call or order to, or retention on, active duty of members of the uniformed services under Section 688, 12301(a), 12302, 12304, 12304a, 12305, or 12406 of this title, Chapter 15 of this title, Section 712 of Title 14, or any other provision of law during a war or during a national emergency declared by the President or Congress.
    • National Emergency means you are residing in, or employed in, an area declared a disaster area by any federal, state, or local official in connection with a national emergency declared by the President of the United States.
  2. Performing qualifying National Guard duty during a war, or other military operation, or national emergency
    • Qualifying National Guard Duty includes service as a member of the National Guard on full-time National Guard duty under a call to active service authorized by the President or the Secretary of Defense of the United States for a period of more than 30 consecutive days in connection with a war, another military operation, or national emergency declared by the President and supported by federal funds.

To request the HEROES Act Waiver without having to fill out a form, simply call us at 855.324.4027 or email MilitarySolutions@Nelnet.com. However, you can complete this form if you prefer.

How to Apply

Military Deferment

This deferment is available if you’re serving in the military on active duty, or in the National Guard on qualifying duty, during a war, other military operation, or national emergency. Currently, there is no cumulative maximum time limit for this deferment.

Qualifications for eligible status for the military deferment:

  • Active duty is defined as full-time duty in the active military service of the United States as defined in 10 USC 101(d)(1), but does not include training or attendance at a service school.
  • Serving on active duty during a war or other military operation or national emergency means service by an individual who is (1) a Reserve of an Armed Force ordered to active duty under 10 USC 12301(a), 12301(g), 12302, 12304, or 12306; (2) a retired member of an Armed Force ordered to active duty under 10 USC 688 for service in connection with a war or other military operation or national emergency, regardless of the location at which the active duty service is performed; or (3) any other member of an Armed Force on active duty in connection with the emergency or subsequent actions or conditions who has been assigned to a duty station at a location other than the location where the member is normally assigned.
  • Qualifying National Guard duty is defined as training or other duty, other than inactive, performed by a member of the National Guard on full-time National Guard duty as defined in 10 USC 101(d)(5) under a call to active service authorized by the President or Secretary of Defense. The training or other duty must be performed for more than 30 consecutive days in connection with a war, other military operation, or national emergency as declared by the President and supported by federal funds. Active duty does not include employment in a full-time, permanent position in the National Guard unless you are reassigned and move locations.
  • A military operation means a contingency operation as defined in 10 USC 101(a)(13). This operation is (1) designed by the U.S. Secretary of Defense as an operation in which members of the Armed Forces are or may become involved in military actions, operations, or hostilities against an enemy of the U.S, or against an opposing military force; or (2) results in the call or order to, or retention on, active duty of members of the uniformed services under 10 USC 688, 12301(a), 12302, 12304, 12305, or 12406; 10 USC Chapter 15; or any other provision of law during a war or during a national emergency declared by the President or Congress.
  • National emergency means a national emergency by reason of certain terrorist attacks declared by the President on Sept. 14, 2001, or subsequent national emergencies declared by the President by reason of terrorist attacks.

To apply for this deferment, complete this form and send it to Nelnet.

How to Apply

Armed Forces/Public Health Service Deferment

This deferment is for those on active duty in the Armed Forces of the United States.

  • Maximum eligibility is three years, and is a combined limit with Public Health Service and NOAA deferments.
  • This deferment is only available for Stafford and SLS borrowers who are not new borrowers on or after 7/1/93 and for PLUS parent loans prior to 8/15/83.
  • To qualify, you must be on active duty in the Army, Navy, Air Force, Marine Corps, or Coast Guard. Please note that Federal Consolidation Loans are not eligible for this deferment.

Note: If you’re enlisted in a reserve component of the Armed Forces or the National Guard (while on active duty status in the Army or Air Force (Reserves) may qualify for this deferment only if: (1) serving full time for a period expected to last at least 1 year, or (2) serving under an order for national mobilization.

To apply for this deferment, complete this form and send it to Nelnet.

How to Apply

National Oceanic and Atmospheric Administration (NOAA) Deferment

This deferment is for those on active duty in the National Oceanic and Atmospheric Administration (NOAA).

  • Maximum eligibility is three years, and is a combined limit with Armed Forces and Public Health Service Deferments.
  • This deferment is only available for Stafford and SLS borrowers on or after July 1, 1987 but before July 1, 1993.
  • Federal Consolidation, PLUS, Direct PLUS, and Direct PLUS Consolidation Loans are not eligible for the NOAA Deferment.

To apply for this deferment complete this form and send it to Nelnet.

How to Apply

Public Service Loan Forgiveness

If you work in public service, including military service, you may qualify for forgiveness of your remaining Direct Loan balance after making 120 payments on the Income-Based, Income-Contingent, Pay As You Earn, or Standard Repayment plans. You can learn more here, and may apply using this form.

Please send the completed form to:
FedLoan Servicing
P.O. Box 69184
Harrisburg, PA 17106-9184
Fax: 717.720.1628

Mandatory forbearance available for National Guard or Department of Defense repayment program

National Guard Forbearance

To qualify for forbearance on your loan(s), you must be a member of the National Guard and engaged in one of the following:

  • Active state duty under which a governor activated you based on state statute or policy, and the activities of the National Guard are paid for with state funds; or
  • Full-time National Guard duty under which a governor was authorized, with the approval of the President or the U.S. Secretary of Defense, to order you to state active duty, and the activities of the National Guard are paid for with federal funds.
  • You do not qualify for a military service deferment or other deferment; and
  • You must have been activated no more than six months after the last date on which you were enrolled in school at least half time.
  • You must provide have a commanding or personnel officer complete Section 4 of this forbearance form, attach separate documentation from a commanding or personnel officer that includes all information requested in Section 4, or a copy of your orders.

Loan Repayment Program (Department of Defense):

  • To qualify for forbearance on your loan(s), you must be performing the type of service that would qualify you for partial repayment of your loan(s) under the Student Loan Repayment Programs administered by the Department of Defense under 10 USC 2171, 2173, 2174 or any other student loan repayment programs administered by the Department of Defense.
  • You must provide certification or documentation from an authorized official from the program showing the beginning and ending dates for which you are eligible.

To apply for this deferment, complete this form and send it to Nelnet.

How to Apply

How to Apply

When submitting your information, please write your name and Nelnet account number on each page, and upload your documentation by logging in to Nelnet.com and clicking Documents in the menu. Then select Upload Documents and Forms. Or send your documentation to Nelnet via email (MilitarySolutions@Nelnet.com), fax (866.545.9196), or mail to:

Nelnet
Attn: Enrollment Processing
P.O. Box 82565
Lincoln, NE 68501-2565

Phone: 855.324.4027

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