Welcome to Nelnet
Hello! FedLoan Servicing and the U.S. Department of Education’s (ED) office of Federal Student Aid (FSA) recently notified you that your federal student loan(s) is transferring to us at Nelnet, another member of ED’s federal loan servicer team.
Please note that your loan(s) was not sold. ED will continue to own your loan(s); however, Nelnet will manage your loan(s) and assist you on ED’s behalf as your federal student loan servicer. This change in servicer will not impact the existing terms, conditions, interest rate, or available repayment plans of your federal student loan(s).
Your full account details should be available no later than 10 business days after the loan transfer date included in the transfer notification you received from FedLoan Servicing.
Our goal is to make your loan transfer as seamless as possible. Below are some helpful tips about the timing and details of the transfer.
The transfer of loans from FedLoan Servicing to Nelnet will begin on or about October 28, 2021. Multiple transfers will take place through early 2022. Borrowers will be notified at least two weeks before their loan(s) is transferred.
Things to Do
Here are things you can do once you receive your welcome communication from Nelnet that your loan(s) has transferred to us:
- Set up an online account at Nelnet.com.
- Once you have an account, log in to verify that the contact information we have on file is for you is correct.
- If you used Direct Debit to make automatic payments at FedLoan Servicing, your bank account information transferred to us. Because it’s been a while since payments were due, check to make sure your information is current by logging in, selecting the Payments menu, and choosing Auto Debit. (See Q&A Will my automatic payment information be transferred to Nelnet?)
- If you use bill pay, contact your financial institution to arrange for them to pay Nelnet now instead of FedLoan Servicing. (See Q&A Will my bill pay service information transfer to Nelnet?)
- If you pay by mail, make sure to use Nelnet’s address when repayment begins.
Nelnet’s contact information is as follows:
Nelnet Servicing, LLC NMLS ID# 1508613
Our call center is open from 8 a.m. to 10 p.m. (Eastern), Monday through Friday.
U.S. Department of Education
P.O. Box 2837
Portland, OR 97208-2837
General Correspondence and Qualified Written Requests:
P.O. Box 82561
Lincoln, NE 68501-2561
P.O. Box 82578
Lincoln, NE 68501-2578
Nelnet is a student loan servicer (like FedLoan Servicing) that was chosen by the U.S. Department of Education (ED) to service federal student loans. We keep borrowers up-to-date with information about their loans and help them manage the loan repayment process. We are borrowers’ primary point of contact for repaying their loans.
A student loan servicer provides you with the tools and resources you need from the point your first loan amount is disbursed (delivered) by your school, to the point that the balance on your loan(s) is paid in full, discharged, or forgiven. A servicer’s role includes:
- Keeping you up-to-date with information about your student loan(s).
- Helping you find the best repayment plan for your budget.
- Processing payments.
- Helping you understand the various repayment relief options if you’re unable to make payments.
Keep in mind a servicer never charges to provide assistance with your student loans. There are companies that will offer to help you manage your debt for a fee – we offer the same services for free! Contact Nelnet for help instead. Learn to avoid student aid scams at StudentAid.gov/scams.
Nelnet will send you a welcome communication shortly after your federal student loan(s) has been transferred. If you have questions any time after the transfer date, give us a call.
Generally, we’ll be able to answer questions about your account(s) within 10 days after your transfer date. This is the time it takes to load your loan information to our system.
If your loan(s) hasn’t transferred to us, we’re not able to answer loan-specific questions, but we’re happy to help answer any general transfer questions. Until you receive the welcome communication from Nelnet, contact FedLoan Servicing at 800-699-2908 for loan-specific information.
If you had multiple loans with FedLoan Servicing, all of them will transfer to Nelnet.
It's possible you have other student loans serviced by another servicer. You can find out which loans Nelnet services by creating an account on our website and logging in to view your Account Summary. To view all of your federal loans, including those with other servicers, visit StudentAid.gov. Your account in StudentAid.gov should be updated to reflect your updated servicer information within 7 to 10 days after your loans are transferred to Nelnet.
Yes. Nelnet will assign a new federal student loan account number to you once it loads your loan(s) onto its system. Nelnet will inform you of your new account number in the welcome communication it sends to you.
Yes. Follow the instructions Nelnet provides in its welcome communication to sign up at Nelnet.com. Under FedLoan Servicing, you’ve had a user ID and password; with Nelnet, you’ll establish a username and password.
Once you receive your welcome communication from Nelnet and you’ve created your Nelnet.com account, you can log in at any time to view your loan details and check your status.
Yes, they did. If you need to make changes to your communication preferences with us, log in to your Nelnet.com account, choose your name from the menu, and select Manage Paperless.
Yes, Nelnet will be able to view your historical account information.
LOAN TERMS AND BENEFITS
Yes. The payment pause and 0% interest rate will remain in effect until January 31, 2022.
No, the transfer will not change your repayment plan. Once the transfer is complete, you will make your payments to Nelnet.
No, your eligibility will not be affected. Any deferment, forbearance, discharge, or forgiveness options you were eligible for will not change, and your loan status (such as in-school, repayment, or deferment) will transfer with your loan(s).
No action is necessary. Any form/application already processed or pending to be processed (for example, an Income-Driven Repayment Plan request) will be forwarded to Nelnet once the transfer is complete. After the transfer, please immediately begin using Nelnet’s contact information for correspondence.
FedLoan Servicing will forward any payments made to them, to Nelnet, for at least 120 days after your transfer date. We’ll apply your payment and credit it to your loan(s) effective the date of the payment. It may take a few weeks for payments to process, but a payment will not be considered past due under these circumstances. We appreciate your patience during this time.
Yes, your information will transfer from FedLoan Servicing (where it’s called Direct Debit) to Nelnet (where it’s called auto debit). All information related to billing and auto debit is available through your Nelnet.com account.
No, it will not. If you were using a bill pay service with your financial institution prior to the transfer, and you want to continue making payments to Nelnet using a bill pay service, please update the payee to reflect your new Nelnet account number and the payment address shown below.
U.S. Department of Education
P.O. Box 2837
Portland, OR 97208-2837
If you don’t make these updates, the bank or bill paying service will send your payments to the wrong servicer, and there will be a delay in your account being credited.
Sometimes, borrowers want to send more money than is due (an excess payment) and want to specify how it is applied. At Nelnet, this is called special payment instructions. Here is an overview on how to request these instructions at Nelnet.
One-Time Special Payment Instruction
Log in to your Nelnet.com account, select Make a Payment, and then select Groups. At this point, you can enter payment amounts to apply to each of your loan groups. Then simply confirm your payment to submit it.
Recurring Special Payment Instructions
Log in to your Nelnet.com account and select Special Payment Instructions from the Payments drop-down menu. At this point, you can select a recurring special payment instruction to apply to future payments.
IN SCHOOL OR IN GRACE PERIOD
As a currently enrolled student, you will not be required to make payments until the end of your grace period, after you’ve dropped below half-time enrollment. At that time, Nelnet will reach out to help you prepare to begin repayment on your student loan(s).
After the transfer, Nelnet will contact you with assistance to get you ready for repayment. Once your loan(s) enters a repayment status, we encourage you to sign up for auto debit with Nelnet.
CREDIT AND TAX REPORTING
Nelnet will report your student loan(s) to the nationwide consumer report agencies at the loan level. This is the same reporting process used by FedLoan Servicing. Once Nelnet begins servicing your federal student loan(s), you may see some changes on your credit report. Within 90 days, your federal student loan(s) will be reported by us.
The IRS Form 1098-E is your annual student loan interest statement. It includes the amount of student loan interest you’ve paid on your student loan(s) in the past year. You usually receive your 1098-E in late January of the following year.
Nelnet will send you a 1098-E for the interest you paid to us after the transfer. FedLoan Servicing should send you a 1098-E for the interest you paid while they serviced your loan(s). If you add the totals together, you can determine the total interest you paid for the year. Make sure to seek tax advice from a professional if you need assistance.