Trouble Logging In?
Forget Your Username or Password?
If you forgot your login information, here are some helpful tips:
Retrieve your username.
- Visit Forgot Username.
- Validate your identity by providing your Social Security number and birth date.
- For your security, your username will be sent to the email address on file for your account.
- Return to Nelnet.com and log in with the username that was emailed to you and your password.
Reset your password.
- Visit Forgot Password.
- Validate your identity by providing your Social Security number and birth date.
- A temporary password will be sent to the email address on file for your account.
- Once you log in with your temporary password, you'll be prompted to create a new one.
Note: To prevent the temporary password message from going to your email's junk folder, add Admin@Nelnet.net as a trusted address.
Other Login Issues?
You're locked out of your account.
If you've entered your password incorrectly for three attempts, you'll be locked out of your account for one hour to protect your account information. You must wait one hour before attempting to log in again, or you can reset your password.
You don’t recognize your security image.
If you don’t recognize the security image on the Enter Password page, you may have entered a username that does not belong to you. Click Back to enter your username again. If you don’t remember your username, visit Forgot Username.
Your software doesn’t meet minimum requirements.
Safeguarding your account information is very important to us. We recommend you make sure that your computer operating system and web browser are up to date. Upgrading both can ensure the connection from your device to the website is secure, encrypted, and safe from malicious attacks. We also recommend using one of the following supported web browsers: the latest versions of Chrome, Firefox, Safari, and Edge. If you use an unsupported browser, you might experience problems in certain areas of the site even if most pages appear to be working correctly.
If you are still unable to access your account, call us at 888.486.4722 for assistance.