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Trouble Logging In?

Forget Your Username or Password?

If you forgot your login information, here are some helpful tips:

Retrieve your username.

  • Visit Forgot Username.
  • Validate your identity by providing your Social Security number and birth date.
  • Your username will be provided on the next page.
  • Click Log In to sign in to your account.

Reset your password.

  • Visit Forgot Password.
  • Validate your identity by providing your Social Security number and birth date.
  • A temporary password will be sent to the email address on file for your account.
  • Once you log in with your temporary password, you'll be prompted to create a new one.

Note: To prevent the temporary password message from going to your email's junk folder, add Admin@Nelnet.net as a trusted address.

Other Login Issues?

You're locked out of your account.

If you've entered your password incorrectly for three attempts, you'll be locked out of your account for one hour to protect your account information. You must wait one hour before attempting to log in again, or you can reset your password.

You don’t recognize your security image.

If you don’t recognize the security image on the Enter Password page, you may have entered a username that does not belong to you. Click Back to enter your username again. If you don’t remember your username, visit Forgot Username.

If you are still unable to access your account, call us at 888.486.4722 for assistance.

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888.486.4722